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Login - Error Messages
Updated over 9 months ago

Below you will find some of the most common error messages you may receive when trying to log in to Plum and what they mean.

1. Invalid Token

Description: This is the most frequent error message. It appears when you are trying to log in with an email address associated with a closed Plum account.

Solution: Try logging in with the correct email address. If your account is closed, contact our Customer Success team to get further help.


2. Active Funding Source Already Exists

Description: This error message signifies that the bank account you are trying to link is already associated with an active Plum account under a different email address.

Solution: Try logging in with the correct email address.

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