In Plum, we offer chat as our primary support channel, as it enables us to provide you with faster assistance and solutions. To access our chat feature and connect with our dedicated support team, kindly follow the simple instructions below:
Step 1: Open your profile section in the upper-left part of your screen
Step 2: Scroll down until you find the “Help” section.
Step 3: Choose “Chat to a human”.
Step 4: You will see our chatbot. Please make sure to select the correct option according to your query in order to be helped faster and more efficiently.
In case you are not able to use the chat function, our email address is firstname.lastname@example.org. For a better support experience, we kindly request that you use the email address associated with your Plum account when contacting us by email.
Plum does not currently provide phone support, and thus, we do not have a dedicated phone number for customer inquiries. However, we are committed to ensuring a secure and efficient experience for our customers, which is why we offer both email and chat support options.
By choosing our email and chat support services, you can expect a safer and faster way to resolve any questions or concerns you may have. Our knowledgeable support team is readily available to assist you through these channels, ensuring you receive the assistance you need promptly and effectively.