The Process
In order for Plum to delete your information from the database, you must close your account and make a specific request for Data Deletion. You can make this request either through our in-app chat or through the following email addresses:
For a smoother process, make sure you use the same email address that's linked to your Plum account.
Data we will delete
The following data will be permanently deleted from our database:
Transactions analyzed from your banking data
The profile we created for automated rule execution
The link to your bank account
Metadata used in our communications
Authorization and login tokens
Campaigns you participated in
Your address history and your phone number
Data we will keep
The following data must be retained in our records for 5 years to comply with regulations:
Your current name, surname, address, and date of birth
The bank account number and the sort code from the bank you linked to Plum
All transactions related to Plum, including deposits, withdrawals, investments, divestments, and bonuses
The full name and email address used for your Plum registration
Copies of identity documents (ID, driver’s license, or passport)