If you don't remember the PIN you have used in the app, please press the "Forgot" button which is located at the bottom-left part of your screen.
You will be asked to identify your identity by providing us with the following information:
Date of birth
The last 4 digits of your bank account number (check the details below)
If you face any issues with the process, please reach out to us via chat or directly at help@withplum.com and we'll be happy to help 😊
More details for UK Users
More details for UK Users
What is your bank account number?
Your bank account number is a unique set of numbers assigned to your specific bank account. It serves as an identifier for your account within your bank's system.
Your bank account is unique to you. If you forget your app PIN, we ask you to verify that it’s you trying to log in by asking for the last 4 digits of the bank account number of the bank that you have linked to Plum.
Where to find your bank account number:
Bank Statement: Check your most recent bank statement. Your account number is usually listed prominently at the top or bottom of the statement.
Online Banking: Log in to your online banking account. Your account number is often displayed in your account details or on your account summary page.
Mobile Banking App: If you use a mobile banking app, look in the account details or settings section. Your account number may be listed there.
Bank's Website: Visit your bank's official website and log in to your account. You can often find your account number in your account information or by navigating to the account settings.
Paper Statements: If you receive paper statements, your account number should be on these documents, usually near your account details.
Customer Support: If you can't find your account number, consider reaching out to your bank's customer support. They can provide it to you or guide you on where to locate it.
Bank Branch: If all else fails, visit your bank branch and ask a bank representative for assistance in finding your account number.
Your bank account number is a crucial piece of information for accessing your account and conducting financial transactions. Keep it confidential and secure to protect your financial information.
More details for EU Users
More details for EU Users
What is your IBAN?
IBAN stands for International Bank Account Number. It's a standardised, internationally recognised identifier for individual bank accounts. An IBAN typically consists of letters and numbers. It usually includes your country code, a two-digit checksum, and your personal bank account number.
Your IBAN is unique to you. If you forget your app PIN, we ask you to verify that it’s you trying to log in by asking for the last 4 digits of the IBAN of the bank that you have linked to Plum.
Where can you find your IBAN?
Bank Statement: Check your most recent bank statement. The IBAN is usually listed there. It's often found near your account number.
Online Banking: Log in to your online banking account. The IBAN is typically displayed in your account details or profile section.
Mobile Banking App: If you use a mobile banking app, you can usually find your IBAN in the account details or settings section of the app.
Bank's Website: Visit your bank's official website and log in to your account. The IBAN may be listed in your account information or in the FAQ section.
Paper Statements: If you receive paper statements, your IBAN should be on these documents. Look for it near your account details.
ATM Receipts: Sometimes, ATM receipts may display your IBAN along with your account balance.
Contact your bank’s customer support: If you can't find your IBAN, consider contacting your bank's customer support. They can provide you with this information or guide you on where to locate it.
Bank Branch: If all else fails, visit your bank branch and ask a bank representative for assistance in finding your IBAN.
Remember to keep your IBAN confidential and never share it with anyone who shouldn't have access to your bank account.