Why was I asked to verify?
Updated over a week ago

As Plum is fully regulated and is following all the compliance measures, we are obliged to perform verification checks to ensure the safety of our users and our platform.

Our KYC Process

Know Your Customer (KYC) relates to a set of guidelines that financial institutions must comply with by verifying the identity of their clients. If we need to perform a check, we'll let you know in advance via email.

Accepted documents:

✅ Valid passport

✅ Driving license (full or provisional)

✅ National ID cards (issued in European countries)

✅ Residence Permit

❌ Proof of age cards

❌ Old-style paper driving license

❌ Any expired documents

⚠️ Please note that the verification process is not optional. Once you receive a relevant email from our Operations department, you must reply with the documents requested to keep your account fully functional.

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