What is KYC?
Know Your Customer (KYC) relates to a set of guidelines and rules that regulated institutions must comply with by verifying the identity of their clients. The KYC process requires us to complete an identity check and we'll let you know in advance when this time comes, in our app and/or via email.
For that, we accept the following Photo IDs:
Driving license (full or provisional)
National ID cards (issued in European countries)
To avoid delays, please make sure the photo that you take is clear, free from glare or blur, that all four corners of the document are visible, that the document is not expired, and that all the text is clearly legible. Regrettably, we can't accept:
Proof of age cards
Old-style paper driving licence
Any document that's expired
Our KYC process
In accordance with our Terms & Conditions and as a condition of receiving access to our products and services, we may ask you to provide additional information to verify your identity, your financial circumstances, or other information, and failure to do so may result in the termination of your Plum Account.
Also, if there is a change to: your legal name; your residential address; your Personal Account(s); your email address; your mobile number [if applicable]; and/or your status as a UK resident, you must promptly notify us in order for you to continue accessing and using our Products and Services.
Our support team will be happy to help if you encounter any problems and you can contact us in any of the following ways:
email us at email@example.com;
in-app via our help widget