What is KYC?

Know Your Customer (KYC) relates to a set of guidelines that financial institutions must comply with by verifying the identity of their clients.

The KYC process requires us to complete an identity check on behalf of our banking partner, we'll let you know in advance when this time comes, in our app and via email.

For that we accept the following Photo IDs:

  • Valid passport

  • Driving licence (full or provisional)

  • National ID cards (issued in European countries)

To avoid delays, please make sure the photo that you take is clear, free from glare or blur, that all four corners of the document are visible, not expired and all text clearly legible.

Regrettably, we can't accept:

  • Proof of age cards

  • Old-style paper driving licence

  • Any document that's expired

Our KYC process

Deposits to your Plum account are held as e-money by PayrNet.

PayrNet are our trusted e-money provider. They are UK based and also a regulated financial institution under EU law.

Once we detect that you’re building a substantial stash and are nearing the KYC threshold, we’ll send you a message containing a button to upload a photo of your ID.

If you fail to upload the required documents when asked then your Plum account may be with limited functionality by PayrNet until we can complete the KYC check.

Our support team will be happy to help if you encounter any problems!

If you’ve changed your name and your ID doesn't match your Plum account:

Please send us a picture of any supporting documents (e.g. a marriage certificate or deed poll form), along with a picture of your ID, to help@withplum.com.

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