If your Plum account isn't already verified, you'll need to provide us with some documentation when you decide to create an ETFs account. This is necessary to comply with legal requirements and as part of our KYC (Know Your Customer) process, which we're obligated to carry out.
In case you need to provide those documents, the verification should be completed within around 2 business days. If you find yourself still waiting, it's likely because one of your documents didn't meet one or more of the requirements. You'll usually receive an email notification if your document fails to meet the requirements.
Identity Document
Below, you can see what documents can be accepted for the verification of your identity.
✅ Valid passport
✅ Driving license (full or provisional)
✅ National ID cards (issued in European countries)
✅ Residence Permit
❌ Proof of age cards
❌ Old-style paper driving license
❌ Any expired documents
Proof of Address Document
Below, you can see what documents can be accepted for the verification of your address.
utility bills, including gas, electricity, or water
bank statements or mortgage statements
tenancy agreements (where both parties are signed)
tax statements
certificate of residence
L’avis d’échéance / L'échéance d'un loyer (for French customers)
The document must be issued within the last 6 months and must include your full name, full address, the issue date. We can accept either live photos of the documents or PDFs, but we do not accept neither screenshots, nor photos of the screen.