All Halifax customers are moving to Lloyds as part of a branding change (see Halifax Brand Change).
Because Halifax and Lloyds use separate Open Banking connections, Halifax does not notify Plum when an account moves, nor is every customer being migrated automatically.
As a result, Halifax may reject payments or block access renewals. Customers may need to relink their Plum account to Lloyds instead.
Please note that to protect your security, Plum cannot automatically switch your connection without your approval.
If you encounter difficulties relinking your account through the app, please follow these steps before reaching out to our support team:
How to change:
Step 1: Open the Accounts section in the app.
Step 2: Tap Add an account
Step 3: Select the bank of your choice
Step 4: Read the details and press Allow
Step 5: You will be redirected to your banking app to select which bank account(s) you want to link
Step 6: Once you complete the process on your banking app, you will be redirected back to Plum and you are all set.
Step 7: Choose the bank account you have added
Step 8: Tap Make Main Account