What to do if you see 'This person is not available'

You will usually see this message if you have muted or archived your chat with Plum. 

To get this back you will need to: 

Log on to Messenger on your desktop, click the settings button in the right hand corner. Tap 'Turn on messages/unblock messages'

Here are the steps:

1. Select 'Messages' at the top

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2. Select your Plum chat thread

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3. At the top of the chat window, select the gear for Settings.

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Alternatively, if you are on messenger.com, you can find it to the right, as shown:

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4. In the drop down, select 'Turn on Messages'

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5. Alternatively, go to you messenger on another device such as PC or laptop, in the top left hand corner you will see the settings icon. Tap this and you will see a drop down menu. 

Select 'Archived threads' and you should see your chat with Plum. Select the chat say 'Hello' and the chat will resume.