Energy: Why have I not received an offer to switch?

 There are two potential reasons for this:

1. You are not overpaying 😉 You are with an energy provider which has consistently low rates, or have recently switched.
2. Plum doesn’t know about your energy bills. It could be that your energy bills are coming from an account other than the account linked to Plum. This means Plum can’t analyse the spending and recommend a cheaper alternative. You can fix this by changing the account linked to Plum (or by convincing the account holder to start using Plum with an invite). We are working on a way to add multiple accounts to Plum at the same time - we'd like to hear from you if this would help!

If you have any further questions, feel free to chat to Plum in the bot, or reach out to us on wander@withplum.com