You can withdraw from your Plum savings by using the 'Withdraw' command. To do that, tap '☰ Menu', then '🤖 Commands' and then 'Withdraw'. Alternatively, just write 'withdraw' on Messenger!
The money will be deposited in your bank account on the same business day if the withdrawal is done before 3.30pm otherwise early morning on the next business day.
There are no fees or limits for withdrawing money from your Plum savings. If you want to withdraw more than £800, our banking provider (MangoPay) will need a clear picture of your passport for KYC ("Know Your Customer") requirements. KYC is a process that all financial institutions need to go through for security and fraud purposes. We will get in touch if this happens but it's a pretty easy fix – we can do it all from Messenger!