All Collections
Plum Card
FAQ
I received a refund for a transaction I made using my Plum debit card, but I can’t see the funds in my Plum account, why is this?
I received a refund for a transaction I made using my Plum debit card, but I can’t see the funds in my Plum account, why is this?
Yoan Jedrowiak avatar
Written by Yoan Jedrowiak
Updated over a week ago

If a transaction that you made using your Plum card was refunded but you can’t yet see the funds returned to your Plum account then the refund is probably still being processed.

It can take up to 14 days for your refunded money to be returned to you. If you haven’t received your money within this timeframe then you should contact the merchant directly.

If you’ve already received a refund confirmation from the merchant that was processed more than 14 days ago, then please let us know by using ‘Chat to human’ in the app or by emailing help@withplum.com

Did this answer your question?