How long does the switch take?
Most energy companies in the UK are signed up to the Energy Switch Guarantee, which guarantees that the supplier you’re switching to will handle the switching process and that it will be done within 21 days (including the cooling-off period). If you’ve switched gas and electricity the dates for switchover may be different for each.
Do I need to tell my existing supplier?
No, your new supplier will contact your existing provider in regards to your switch.
What happens if I want to move whilst a switch is in place?
If you change your mind, you have 14 days to cancel from the date you agree to a contract. You must contact the supplier to cancel any contract that is in the process of being set up. If you are outside of the 14-day cooling-off period, you may be liable for any exit fees applicable.
When will I receive a final bill from my old supplier?
The time to receive this can vary – remember to take a starting meter reading on your switchover day and provide this to your new supplier when requested, as they will give this to your old supplier to use for your final bill.
Will there be an exit fee?
If switching energy providers whilst in a fixed deal period you may have to pay an exit fee. You can check if your current tariff has exit fees by checking your energy bill or by getting in touch with your energy provider. Exit fees only apply to fixed deals and are not applicable in the last 49 days of your fixed tariff period.