Cashback/Discounts FAQ
Yoan Jedrowiak avatar
Written by Yoan Jedrowiak
Updated over a week ago

How do Cashback rewards work?

(available on Pro and ultra)

  1. Head to the Cashback section of the Plum app under Bills and Offers tap.

  2. Click on the brand that you’d like to make a purchase with.

  3. Complete a qualifying purchase by selecting the merchant and tapping through from the cashback page to the partner's website.

  4. Once you’ve completed the purchase, head to the Pockets section in Plum app and you’ll see a Cashback pocket with your pending cashback (Terms and conditions apply)

What companies can I get Cashback from with Plum?

Our launch brands include:


Audible (for new users only)

Bamboo Clothing

Barkings Heads & Meowing Heads

Benefit Cosmetics

Bulk Powders


Carphone warehouse

Colonna Coffee

Cox and Cox

Curry’s PC World

Darlings of Chelsea

Dog Chews Store



Mindful Chef

Miss Selfridge

Monster Pet Supplies

Nails Inc





The Protein Works

The Sofa Company

Vintage Wine & Port



We’ll be adding more soon!

How long will it take to get the cashback?

It can take up to 90 days to receive your cashback from most of the supported brands. This is because some merchants have to wait for the purchase to clear e.g. ASOS has to wait for the refund window to pass.

However, please note that this may take longer for some brands to process so let us know via chat and we'll look into your specific case. 😊

What happens if I don’t receive my cashback?

If you don’t receive cashback it may be because you did not make the purchase through the Cashback section of the Plum app, or you may have violated the terms and conditions.

You can check this with our Customer Support team via chat or email at

Will the money from the cashback go into my Plum account or bank account?

The money will go to a dedicated cashback pocket in your Plum account. Once the cashback has been paid into your Plum account you can withdraw it to your bank account.

Is there a limit on how many times I can get rewards?

So long as the offer is valid in the Plum app, you can continue to use it. 🤩

How do Discounts work?

Available for all our UK customers

  1. Head to the Cashback section of the Plum app under Bills and Offers tap.

  2. Click on one of the brands in the Carousel.

  3. You will get redirected to the merchant page where you will see the discount offer.

  4. Follow the steps to get the discount.

What companies can I get discounts from with Plum?




Naked Wines

We’ll be adding more soon! Please note, that all the discounts are valid only for the first purchase.

How long will it take to get the Discount?

The discount will be applied automatically when you do your first order.

Is there a limit on how many times I can use Discounts?

Discount offers are only available for new customers, if you have already used that merchant before you won’t be able to enjoy the discount.

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